Apple and AT & T face two major problems in accepting orders for the new model of iPhone a week before it hits stores in the U.S.: some buyers reported having trouble registering their orders and an apparent flaw in the Web site AT & T introduced a some customers in the accounts of others.
The trouble meeting demand for iPhone are not new, but the latest failure and earlier by AT & T could facilitate identity theft, which would have implications for both companies.
AT & T has exclusivity for the use of iPhones in the U.S.. Critics and customers have asked Apple to allow other companies to operate the iPhone in the country and the most recent issues give new arguments.
The Apple online store, maker of the iPhone and AT & T Inc., the exclusive U.S. operator, has struggled since the launch of the first iPhone in 2007, apparently related to the saturation of users.
Some customers who tried to buy an iPhone 4 on Tuesday said they were met with error messages on the websites of the company and formed queues in shops where employees were trying to take orders on their systems.
The Japanese company Softbank, which began taking orders early, was also surpassed its capacity. Katsuhide Furuya spokesman said the higher than expected demand caused problems on reservations, both online and in stores.
In Gizmodo.com, a website dedicated to technology issues, some users reported that when trying to access your accounts from AT & T to upgrade their iPhones, did enter the accounts of others. This could lead to identity theft and fraud such as ordering products under a name of another.
AT & T said it received reports of clients receiving account information of others, but could not replicate the problem and was investigating. The company said, however, that information did not include social security numbers or credit card.
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